Verizon

Opinions

• Katie Shurts

  Dec, 08 2017
  ★ ☆ ☆ ☆ ☆
  I disconnected services with Verizon well over a year ago.
  My perception of most of the employees at this store: they don't care. Especially the manager. I was called a liar to my face by the manager. Hopefully since then she was replaced, but who knows.
  So, a year ago I walk into this business and disconnect my services. I'm told that everything was disconnected and I was good to go.
  Within the past year I now have received several calls from collections stating I have a bill from Verizon. 1) I've never received an email or paper bill from Verizon since cancellation and 2) never received a collections notice. Today collections calls, again. Suddenly I owe a lot of money. I call the customer service line and automatically request the floor manager, whose name was Grant and I could automatically tell this man was unprepared to talk to me and was fully prepared to screw me over. He could not keep a story straight and then ended up saying "If I were you I would just pay the $$$." Flabbergasted I asked "Why would I pay the $$$ if it isn't my bill to pay?" (I had been told at least 5 times within the year that my services were cancelled. I paid cancellation fees, twice, and was told Verizon would zero out the account). What does Grant do? He transfers the phone call back to the collections agency.
  
  Now I'm more than furious. Luckily the collections person asked me about my situation. I told him all about it, how my local store had lied to me about my services being cancelled, then every time after that I was lied to over and over and finally at the end I told him this wasn't my problem anymore, as Verizon had stated they would zero out the account so there was no balance. He pauses for a second, and then says "You know what, ma'am? I'll send this right back to Verizon then. I'm sorry we called you today. We will get this disputed. If you would like to check the status of the dispute please call back in 2 to 3 weeks."
  
  So not only do I rate the Hermiston location very low, but I rate all of Verizon very low. Every time I went into the store for help or called customer service, my issues were not resolved.

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